Steam is a well-liked on-line gaming platform that permits customers to buy and obtain video games from all kinds of builders. Whereas most video games bought on Steam could be performed indefinitely, there are some circumstances underneath which you will need to return a recreation. If you’re sad with a recreation you’ve gotten bought, you’ll be able to request a refund via Steam’s refund coverage.
As a way to be eligible for a refund, the sport will need to have been bought inside the final 14 days and you should have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present. Should you meet these standards, you’ll be able to request a refund by following the steps beneath:
How one can Return a Recreation on Steam
Listed below are 9 vital factors about the way to return a recreation on Steam:
- Bought inside 14 days
- Performed for lower than 2 hours
- Not a pre-order or reward
- Request refund via Steam
- Contact Steam Help
- Present cause for refund
- Await refund approval
- Refund shall be issued to unique fee methodology
- Recreation shall be faraway from library
If in case you have any questions or issues with returning a recreation on Steam, you’ll be able to contact Steam Help for help.
Bought inside 14 days
One of many necessities for returning a recreation on Steam is that it will need to have been bought inside the final 14 days. Which means you’ve gotten 14 days from the date of buy to determine if you wish to hold the sport or return it for a refund.
If you’re unsure if you bought a recreation, you’ll be able to test your Steam buy historical past. To do that, log in to your Steam account and click on in your username within the top-right nook of the display screen. Then, choose “Account particulars” from the drop-down menu. On the “Account particulars” web page, click on on the “Buy historical past” tab. This can present you an inventory of all of the video games you’ve gotten bought on Steam, together with the dates of buy.
You will need to notice that the 14-day refund interval begins on the date of buy, not the date you first performed the sport. So, even when you have not performed the sport but, you’ll be able to nonetheless return it for a refund so long as it has been lower than 14 days since you bought it.
Nonetheless, there are some exceptions to the 14-day refund interval. For instance, you can’t return a recreation when you have already performed it for greater than two hours. Moreover, you can’t return a recreation if it’s a pre-order or a present. If you’re not sure whether or not or not you might be eligible for a refund, you’ll be able to contact Steam Help for help.
Performed for lower than 2 hours
One other requirement for returning a recreation on Steam is that you should have performed the sport for lower than two hours. Which means you’ve gotten two hours of playtime to determine if you wish to hold the sport or return it for a refund.
Steam tracks your playtime for every recreation you play. You’ll be able to test your playtime for a specific recreation by right-clicking on the sport in your Steam library and choosing “Properties”. Then, click on on the “Native Recordsdata” tab and search for the “Hours Performed” part.
You will need to notice that the two-hour playtime restrict begins if you first launch the sport, not if you begin taking part in it. So, even when you spend time within the recreation’s menus or watching cutscenes, it is going to nonetheless rely in the direction of your playtime.
Nonetheless, there are some exceptions to the two-hour playtime restrict. For instance, you might be able to return a recreation when you have skilled technical issues which have prevented you from taking part in the sport. Moreover, you might be able to return a recreation when you have bought it by mistake. If you’re not sure whether or not or not you might be eligible for a refund, you’ll be able to contact Steam Help for help.
Not a pre-order or reward
One other requirement for returning a recreation on Steam is that it can’t be a pre-order or a present. Which means you can’t return a recreation that you’ve pre-ordered or that has been gifted to you by one other person.
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Pre-orders
Pre-orders are video games you could buy earlier than they’re launched. When you pre-order a recreation, you aren’t in a position to cancel your order or return the sport for a refund. It’s because pre-orders are thought of to be a last sale.
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Presents
Presents are video games which have been bought by one person and gifted to a different person. As soon as a recreation has been gifted, the recipient just isn’t in a position to return the sport for a refund. It’s because the sport is taken into account to be the property of the recipient, not the purchaser.
If you’re not sure whether or not or not a recreation is a pre-order or a present, you’ll be able to contact Steam Help for help.
Request refund via Steam
To request a refund for a recreation on Steam, you must comply with these steps:
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Log in to your Steam account
Go to the Steam web site and log in to your account.
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Go to your buy historical past
Click on in your username within the top-right nook of the display screen and choose “Account particulars” from the drop-down menu. Then, click on on the “Buy historical past” tab.
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Discover the sport you need to refund
Scroll via your buy historical past till you discover the sport you need to refund. After getting discovered the sport, click on on the “Refund” button.
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Choose a cause for the refund
You will have to pick out a cause for the refund. The obtainable causes are:
- I unintentionally bought the mistaken recreation.
- The sport would not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
After getting chosen a cause for the refund, click on on the “Submit” button. Steam will then overview your request and situation a refund in case you are eligible.
Contact Steam Help
If in case you have any issues with returning a recreation on Steam, you’ll be able to contact Steam Help for help. Steam Help is offered 24/7 by way of electronic mail and dwell chat.
To contact Steam Help, go to the Steam web site and click on on the “Assist” hyperlink within the top-right nook of the display screen. Then, click on on the “Steam Help” hyperlink.
On the Steam Help web page, you will want to pick out the subject of your inquiry. For refunds, you will want to pick out the “Purchases and Billing” subject.
After getting chosen the subject of your inquiry, you will want to offer some extra info, resembling your Steam username and the e-mail deal with related along with your account. Additionally, you will want to explain the issue you might be experiencing.
After getting submitted your request, Steam Help will overview your request and reply to you as quickly as attainable.
Present cause for refund
If you request a refund for a recreation on Steam, you will want to offer a cause for the refund. The obtainable causes are:
- I unintentionally bought the mistaken recreation.
- The sport would not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
If you choose the “Different” possibility, you will want to offer a quick clarification of why you might be requesting a refund.
You will need to be trustworthy and particular when offering a cause on your refund. This can assist Steam Help to course of your request rapidly and effectively.
If you’re unsure which cause to pick out, you’ll be able to contact Steam Help for help.
Await refund approval
After getting submitted your refund request, you will want to attend for Steam Help to overview your request and approve your refund. This course of can take as much as 7 days, however it’s sometimes a lot sooner.
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You’ll obtain an electronic mail notification when your refund has been authorized.
The e-mail will include directions on the way to full the refund course of.
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In case your refund is authorized, the funds shall be credited to your unique fee methodology.
The refund course of can take as much as 7 days, however it’s sometimes a lot sooner.
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In case your refund is denied, you’ll obtain an electronic mail notification explaining the explanation for the denial.
You’ll be able to contact Steam Help to enchantment the choice.
If in case you have any questions or issues in regards to the refund course of, you’ll be able to contact Steam Help for help.
Refund shall be issued to unique fee methodology
If you obtain a refund for a recreation on Steam, the funds shall be credited to your unique fee methodology. Which means the refund shall be issued to the identical bank card or PayPal account that you simply used to buy the sport.
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Should you used a bank card to buy the sport, the refund shall be credited to your bank card account.
The refund might take as much as 7 days to seem in your bank card assertion.
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Should you used PayPal to buy the sport, the refund shall be credited to your PayPal account.
The refund shall be obtainable instantly in your PayPal account.
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Should you used a Steam Pockets to buy the sport, the refund shall be credited to your Steam Pockets.
You need to use the funds in your Steam Pockets to buy different video games or objects on Steam.
If in case you have any questions or issues in regards to the refund course of, you’ll be able to contact Steam Help for help.
Recreation shall be faraway from library
As soon as your refund has been processed, the sport shall be eliminated out of your Steam library. Which means you’ll not be capable of entry the sport or its recordsdata.
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If in case you have any save recordsdata or different knowledge related to the sport, it is best to again them up earlier than requesting a refund.
As soon as the sport is eliminated out of your library, you’ll not be capable of entry your save recordsdata or different knowledge.
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If in case you have any questions or issues in regards to the refund course of, you’ll be able to contact Steam Help for help.
Steam Help is offered 24/7 by way of electronic mail and dwell chat.
Please notice that refunds will not be obtainable for all video games. For instance, you can’t refund a recreation that you’ve already performed for greater than two hours. Moreover, you can’t refund a recreation that could be a pre-order or a present.
FAQ
Listed below are some regularly requested questions on the way to return a recreation on Steam:
Query 1: How lengthy do I’ve to return a recreation on Steam?
Reply: You have got 14 days from the date of buy to return a recreation on Steam.
Query 2: How a lot can I play a recreation earlier than I am unable to return it?
Reply: You’ll be able to play a recreation for as much as 2 hours earlier than you’ll be able to’t return it.
Query 3: Can I return a recreation that I pre-ordered?
Reply: No, you can’t return a recreation that you simply pre-ordered.
Query 4: Can I return a recreation that was gifted to me?
Reply: No, you can’t return a recreation that was gifted to you.
Query 5: How do I request a refund for a recreation on Steam?
Reply: To request a refund for a recreation on Steam, comply with these steps:
- Log in to your Steam account.
- Go to your buy historical past.
- Discover the sport you need to refund and click on on the “Refund” button.
- Choose a cause for the refund and click on on the “Submit” button.
Query 6: How lengthy does it take to get a refund for a recreation on Steam?
Reply: It could possibly take as much as 7 days to get a refund for a recreation on Steam, however it’s sometimes a lot sooner.
Query 7: What occurs if my refund request is denied?
Reply: In case your refund request is denied, you’ll obtain an electronic mail notification explaining the explanation for the denial. You’ll be able to contact Steam Help to enchantment the choice.
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If in case you have another questions on returning video games on Steam, you’ll be able to contact Steam Help for help.
Ideas
Listed below are some suggestions for returning video games on Steam:
Tip 1: You should definitely meet the refund necessities.
As a way to be eligible for a refund, the sport will need to have been bought inside the final 14 days and you should have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
Tip 2: Request your refund as quickly as attainable.
The earlier you request your refund, the earlier you’ll obtain your a refund. Steam Help sometimes processes refund requests inside 24 hours.
Tip 3: Be trustworthy and particular when offering a cause on your refund.
This can assist Steam Help to course of your request rapidly and effectively.
Tip 4: In case your refund request is denied, you’ll be able to contact Steam Help to enchantment the choice.
Steam Help will overview your enchantment and make a last choice.
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By following the following pointers, you’ll be able to enhance your possibilities of getting a refund for a recreation on Steam.
Conclusion
Returning a recreation on Steam is a comparatively easy course of, however there are some things you want to remember. First, you should meet the refund necessities, which embody buying the sport inside the final 14 days and taking part in the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
Should you meet the refund necessities, you’ll be able to request a refund by following the steps outlined on this article. You should definitely be trustworthy and particular when offering a cause on your refund. Steam Help will sometimes course of your request inside 24 hours.
If in case you have any questions or issues about returning a recreation on Steam, you’ll be able to contact Steam Help for help.
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